Complaints need to be made locally first. You should be able to get information on how to contact the complaints department from the hospital. Either from your medical team, or from the main reception or hospital website.
If you are complaining about care in a hospital, you must contact your local health board. The procedure is different if you want to complain about a GP. You can find more information about this on the patient advice and support service website (PASS)
To raise a complaint you have to contact the complaints team at the health board for your hospital. Some hospitals have a PALS like in England, but these don’t deal with complaints.
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Published January 2024
Review January 2027