What should I do if I am not happy with my care?

If you are not happy with your care, you can talk to your medical team about the problems. If this does not help, you can ask to see a different doctor or nurse for your next appointment. You can find out more about considering a second opinion here.

We have information about your rights and what you should expect from your care in our patient charter.

Our helpline is run by specialist liver nurses. They can help you to navigate the healthcare system and understand your options. You can call them free between 9am and 3pm Monday to Friday (excluding bank holidays) on 0800 652 7330  or find out more about our helpline here.

If these options do not help you can give feedback or make a complaint. How you do this depends on where you live: